How do I request replacement of missing or damaged parts?
To obtain missing or damaged parts, please contact the decorator or retailer who sold you the blinds. To ensure prompt and accurate service, please have your original purchase information available. The original purchase information is recorded on the packing list, the installation parts list or the troubleshooting tips sheet that shipped with your blinds. If none of the items listed above are available, the original order information is also printed on a label inside the top rail of your blind. This will provide all the information needed to process your request.

How do I get warranty and / or repair information?
To ensure prompt and accurate service, please have your original purchase information available before calling. The original purchase information is recorded on the packing list, the installation parts list or the troubleshooting tips sheet that shipped with your blinds. If none of the items listed above are available, the original order information is also printed on a label inside the top rail of your blind. This will provide all the information needed to process your request.